How to transfer a call

You can transfer a call and speak to the recipient (attended transfer) or you can transfer the call directly without announcing it (unattended).

Our system allows you to use the features via:

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Using the transfer button

  1. Attended transfer. While on a call, press the transfer button and dial the extension to which you want to transfer the call. Once the person picks up, you can have a quick exchange and hang up to connect the two parties.

If you are using a Cisco phone, it may require hitting transfer a second time.

2. Unattended. While on a call, press the Transfer softkey on your phone’s screen and dial the extension to which you want to transfer the call. Press the Transfer softkey again and hang up to connect the two parties.

❕ You can transfer a call directly to voicemail.

1. While on a call, press the transfer button or the transfer softkey.

2. Press the star key “*” followed by the extension number of the Voicemail box you wish to transfer the call to (ex: *201).

3. To complete the transfer press the transfer button or the transfer softkey.

 

We hope this guide has been helpful. If you have any questions regarding how to use some of these features on your specific phone model, contact our support team at:

help@greenlinknetworks.com,

888-972-8802 or *611 from your GreenLink connected phone.

 

We’re happy to help!