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How to?
Looking for answers on how to use or manage your GreenLink Service? You've arrived at the right place.
- What to do if your calls are being marked as spam?
- How can I reassign an extension to a new user?
- My blinking light is not showing on my IP phone (voicemail)
- How to update my account for billing?
- How to create Holiday Time Conditions?
- How to change the PIN or Password to access your voicemail?
- How To Avoid Having Legitimate Calls Blocked?
- How to pick up a call that was placed on hold on another line?
Customer Portal
- Creating and managing media files from the Customer Portal (sound files)
- Call Log: How to access from the Customer Portal?
- How to reset your Customer Portal password?
- What is the Customer Portal?
- Enabling/Disabling voicemail to email
- End-Users: How to Manage Extensions from the Customer Portal
- How to adjust voicemail settings from the customer portal?
- Admin Users: How to Manage Extensions from the Customer Portal
- Queues: How To Create and Manage Them
- Customer Portal: Understanding Access Levels
- How to Adjust The Playback Speed Of Audio Files In The Customer Portal
- How to download faxes from the Customer Portal and who has access to do this?
- How To Access My Extension's Call Log From The Customer Portal
- How To Access The Global Call Log From The Customer Portal
- How to use the SMS/MMS feature
- Blocking Unwanted Calls Using the Caller ID Blacklist
- How to enable SMS/MMS Access From the Customer Portal
- How to submit a ticket using the new contact us form in the Customer Portal?
- How to change your customer portal login password?
Partner Portal
End-user Settings
- How Can I Update the Email for the Voicemail Delivery or Change the Existing Email?
- Voicemail to Email
- How To Pair W70B Units With Handsets and RT30 Repeaters
- How to disable/enable the DND feature on my phone?
- Call Forwarding: How to use Call Forwarding on your extension?
- How do I block a number?
- How to make a conference call
- Call Transferring: How to transfer a call
- How to place a call
- What is the difference between park and hold?
- How to use multi-follow (find me/follow me) to have your phone ring at the office and cell phone?
- Feature Codes List
Fax Solutions
- Faxing: Quick Installation Guide for the Hybrid Fax ATA
- GreenLink Faxing Services: A Full Breakdown
- Faxing: How to change Email Destination from the Customer Portal
- Sending and Receiving Faxes With Greenlink's Faxing Solution
- Faxing: How to add a Cover Page to an Outbound Fax?
- How To Send Faxes From The Customer Portal
- How to enable/disable faxes printed on the fax machine with Hybrid Fax Solutions
- Faxing: How Incoming and Outgoing Faxes Are Stored in the Customer Portal
Phone Guide
- Phone Guide: Audio Settings
- How do I know if my existing IP phone can be used with my new GreenLink account?
- Phone Guide: A Hardware Overview
- Call Park
- How to make international calls with GreenLink?
- Checking Voicemail on the Physical Phone
- Phone Guide: Transferring Calls
- Conference Calling
- Phone Guide: Deactivating The Call Forward Feature
- How to Factory Reset Your Physical Phone
- Phone Guide: Forwarding Calls
- How to Make a Call and Answer a Call on the Physical Phone
- Phone Guide: Answering Calls
- Physical Phone Front and Back Overview
- Phone Guide: Placing A Call
- Transfers Warm Transfer on Physical Phone
- Phone Guide: Muting/Unmuting Audio
- Using the Hold on Your Phone
- Phone Guide: Conference Call
Phone System Admin
- How to Check a General Voicemail
- Auto Attendant: How to set it up
- How to Submit a Request to Whitelist an IP?
- How can I listen to the main greeting?
- What is the difference between a Hung Group Ring-All and a CyberData Ring-All?
- Call Forwarding: How to forward calls to a main number
- How do I get a new number (DID) added?
- Call Flow: How to plan for it and best practices
- Time Conditions: How To Create And Manage Them?
- Ring Groups: How To Create and Manage Them
- Using a Temporary Call Flow to Address Unexpected or Emergency Office Closures
Softphone
- Greenlink Mobile Softphone: How to Transfer a Call When Having Two Active Calls
- GreenLink Softphone Desktop App: How to make calls
- GreenLink Softphone Mobility Suite: Softphone App
- GreenLink Desktop Softphone: Phone Options
- GreenLink Softphone App: How to uninstall and reinstall the app on my computer?
- GreenLink Desktop Softphone: Getting Started
- Enabling click to dial from a web browser using the GreenLink Desktop Softphone for Windows
- Conference Calling and Merging Calls
- How to Download GL Softphone Desktop
- How to Download GL Softphone Mobile App
- Making Calls with GL Softphone Desktop
- Making Calls with GL Softphone Mobile
- Placing a Call On-Hold and Other Call Options
- Reset Your Softphone Password
- Softphone Options
Voicemail
- How do I check Voicemail?
- How do I access the GreenLink Customer Portal?
- How to delete a temporary greeting in voicemail?
- Voicemails: How to access from the Customer Portal
- How to Check Voicemails
- How do I update my voicemail password (pin)?
- Voicemail Flowchart Navigation
- Changing the VM Password from the CP
- Voicemail Initial Set Up
- Voicemail to Email