Blocking Unwanted Calls Using the Caller ID Blacklist

A how-to guide to blocking unwanted calls from the Customer Portal using the Caller ID BlackList Tab.

Blocking unwanted calls and callers is a click away. Follow the step-by-step process below to add numbers to the Caller ID Blacklist:

1. Log in to the Customer Portal with the PBX Admin access.
2. Once the page loads click on the PBX Settings icon.
   
3. On the next page, find the "Caller ID Blacklist" tab.
4. To add a new number to the Blacklist, click on "Add New."
   
5. When the page loads, next to the "Caller ID" line, enter the number you wish to add to the black list.
6. On the next line, next to "Reason" enter a brief description of why this number is being added to the black list.
   
7. Once done, click on "Save & Configure" to finish the process of adding the number.
   

To manage numbers in the existing black list follow these steps: 

1. Log in to the Customer Portal with the PBX Admin access.
2. Once the page loads click on the PBX Settings icon.
   
3. On the next page, find the "Caller ID Blacklist" tab.
4. Then find the number in the black list you wish to edit and click on the "Edit" pencil icon.
   
5. The next step is to edit the "Caller ID" or the "Reason" line for the phone number in the list.
   
   
6. Click on "Save" to keep any changes made.
   
7. To return to the previous page click on "Back."
8. Additionally, click on "Delete" to remove an entry from the Caller ID Blacklist.