FAQ

Frequently asked questions

• What To Know When the SMS Featured Is Enabled on Your Account?
• Is it normal that when I call out from a Demo phone it displays a Caller ID from Texas?
• What are the passwords I can change without opening a support ticket?
• Can I demo a phone? How can I request to demo a phone?
• Why am I not able to receive calls on my GreenLink phone?
• Why am I experiencing call quality issues? What to look out for when this happens?
• How Can I Update the Primary Contact on My Greenlink Account
• What's the process for returning equipment back to GreenLink?
• Where can I use my GreenLink service?
• Blinking light not showing on my IP phone (voicemail)
• What is a Service Status Page?
• Unable to make outbound calls to a number: "Not Found" error message
• What Is the “Contact Us” Form?
• Does GreenLink offer Weekend Support?
• What is a call sample?
• Can multiple phones share the same extension for incoming and outgoing calls?
• Is SonicWall Compatible With GreenLink Services?
• Alarm DIDs, Credit Card Machines & Elevators
• BLF – Busy Lamp Field
• New Service Status Page
• How to record an outbound voicemail greeting
• Updating Company Information
• What firewalls does GreenLink support?
• Is GreenLink Service Down?
• What to check if you are not able to make calls and are experiencing call-related issues?