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Help Center

Customer Support

Customer Support

Frequently asked questions from our customers.

Customer Support

How Can I Update Who Is Authorized in My Account

New Employee: How to setup an extension and phone number (DID)

What are your business hours?

What are your support options?

What are the options for hardware procurement?

Account Termination: How to terminate your GreenLink account?

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Billing Questions

Can I get separate bills for different business locations?

What happens if I cancel my service before the contract's end date?

Why is the amount charged on my invoice different from the amount on my service agreement?

Which days should I expect to see my service charges?

How To Update My Credit Card On My GreenLink Networks Account

How do tax changes affect the invoice amount month to month?

Could I have a discount applied if I cancel my services ahead of the contract's end date?

How can I cancel my services ahead of my contract's end date?

How Can I Update My Payment Information?

What to do if my service has been disconnected due to a payment issue?

Not Getting Bills or Statements but My Bank Shows Deductions from GreenLink

How do I update my billing address?

How Does Greenlink Send Invoices?

How Can I Get a Copy of My Invoice?

How are taxes calculated?

How to Update My Checking Account For Billing?

How Does Billing Work For Nonprofit & Tax Exempt Organizations?

How to update my billing information?

What is the charge for toll-free numbers?

How Do I Update the Current Point of Contact on my account

How Do I Update the Current Billing Point of Contact on My Account

What Do I Need to Update the Billing Point of Contact if the Current One Is No Longer in the Company?

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Add-ons

Does GreenLink's fax service come with a DID?

How do I add additional extensions?

What are my on-hold music options?

Do you provide incoming and outgoing paperless fax?