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Onboarding
Mobility Suite (Apps)
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Customer Portal
Partner Portal
End-user Settings
Fax Solutions
Phone Guide
Phone System Admin
Softphone
Voicemail
Customer Support
Customer Support
Billing Questions
Add-ons
Troubleshooting
Features
Release Notes
Archive
Additional Releases Information
Partner Portal
Softphone
FAQ
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Help Center
How to?
Getting started
Onboarding
Mobility Suite (Apps)
Hardware Compatibility
Network Optimization Requirements
Porting
How to?
Customer Portal
Partner Portal
End-user Settings
Fax Solutions
Phone Guide
Phone System Admin
Softphone
Voicemail
Customer Support
Customer Support
Billing Questions
Add-ons
Troubleshooting
Features
Release Notes
Archive
Additional Releases Information
Partner Portal
Softphone
FAQ
How to?
Looking for answers on how to use or manage your GreenLink Service? You've arrived at the right place.
How to pick up a call that was placed on hold on another line?
What to do if your calls are being marked as spam?
Customer Portal
Blocking Unwanted Calls Using the Caller ID Blacklist
How to enable SMS/MMS Access From the Customer Portal
How to submit a ticket using the new contact us form in the Customer Portal?
Creating and managing media files from the Customer Portal (sound files)
How to change your customer portal login password?
Call Log: How to access from the Customer Portal?
What is the Customer Portal?
End-Users: How to Manage Extensions from the Customer Portal
Admin Users: How to Manage Extensions from the Customer Portal
Customer Portal: Understanding Access Levels
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Partner Portal
How do I manage PBX Settings for my Customer accounts?
How to Create Prospect Contacts on the Partner Portal
End-user Settings
Voicemail to Email
Call Forwarding: How to use Call Forwarding on your extension?
How do I block a number?
How to make a conference call
Call Transferring: How to transfer a call
How to place a call
What is the difference between park and hold?
How to use multi-follow (find me/follow me) to have your phone ring at the office and cell phone?
Feature Codes List
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Fax Solutions
Faxing: How to Delete Faxes
Faxing: Quick Installation Guide for the Hybrid Fax ATA
Faxing: How to change Email Destination from the Customer Portal
Faxing: How to add a Cover Page to an Outbound Fax?
Phone Guide
How to make international calls with GreenLink?
Phone Guide: Transferring Calls
Phone Guide: Deactivating The Call Forward Feature
Phone Guide: Forwarding Calls
Phone Guide: A Hardware Overview
Phone Guide: Audio Settings
Phone Guide: Answering Calls
Phone Guide: Placing A Call
Phone Guide: Muting/Unmuting Audio
Phone Guide: Conference Call
How do I know if my existing IP phone can be used with my new GreenLink account?
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Phone System Admin
How can I listen to the main greeting?
What is the difference between a Hung Group Ring-All and a CyberData Ring-All?
How do I get a new number (DID) added?
Auto Attendant: How to set it up
Call Forwarding: How to forward calls to a main number
Call Flow: How to plan for it and best practices
Time Conditions: How To Create And Manage Them?
Ring Groups: How To Create and Manage Them
Using a Temporary Call Flow to Address Unexpected or Emergency Office Closures
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Softphone
Enabling click to dial from a web browser using the GreenLink Desktop Softphone for Windows
Greenlink Mobile Softphone: How to Transfer a Call When Having Two Active Calls
GreenLink Softphone App: How to uninstall and reinstall the app on my computer?
GreenLink Softphone Mobility Suite: Softphone App
GreenLink Softphone Desktop App: How to make calls
GreenLink Desktop Softphone: Phone Options
GreenLink Desktop Softphone: Getting Started
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Voicemail
How do I check Voicemail?
How to delete a temporary greeting in voicemail?
How do I access the GreenLink Customer Portal?
Voicemails: How to access from the Customer Portal
Voicemails: How to check from a physical phone
How do I update my voicemail password (pin)?
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