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Getting started
Onboarding
Mobility Suite (Apps)
Hardware Compatibility
Network Optimization Requirements
Porting
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Customer Portal
Partner Portal
End-user Settings
Fax Solutions
Phone Guide
Phone System Admin
Softphone
Voicemail
Customer Support
Customer Support
Billing Questions
Add-ons
Troubleshooting
Features
Release Notes
Archive
Additional Releases Information
Partner Portal
Softphone
FAQ
Onboarding
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Help Center
How to?
Getting started
Onboarding
Mobility Suite (Apps)
Hardware Compatibility
Network Optimization Requirements
Porting
How to?
Customer Portal
Partner Portal
End-user Settings
Fax Solutions
Phone Guide
Phone System Admin
Softphone
Voicemail
Customer Support
Customer Support
Billing Questions
Add-ons
Troubleshooting
Features
Release Notes
Archive
Additional Releases Information
Partner Portal
Softphone
FAQ
Onboarding
How to?
Looking for answers on how to use or manage your GreenLink Service? You've arrived at the right place.
How can I reassign an extension to a new user?
How to update my account for billing?
How to create Holiday Time Conditions?
How to change the PIN or Password to access your voicemail?
How To Avoid Having Legitimate Calls Blocked?
How to pick up a call that was placed on hold on another line?
What to do if your calls are being marked as spam?
My blinking light is not showing on my IP phone (voicemail)
Customer Portal
Creating and managing media files from the Customer Portal (sound files)
How to reset your Customer Portal password?
Enabling/Disabling voicemail to email
How to adjust voicemail settings from the customer portal?
Queues: How To Create and Manage Them
How to Adjust The Playback Speed Of Audio Files In The Customer Portal
How to download faxes from the Customer Portal and who has access to do this?
How To Access My Extension's Call Log From The Customer Portal
How To Access The Global Call Log From The Customer Portal
How to use the SMS/MMS feature
Blocking Unwanted Calls Using the Caller ID Blacklist
How to enable SMS/MMS Access From the Customer Portal
How to submit a ticket using the new contact us form in the Customer Portal?
How to change your customer portal login password?
Call Log: How to access from the Customer Portal?
What is the Customer Portal?
End-Users: How to Manage Extensions from the Customer Portal
Admin Users: How to Manage Extensions from the Customer Portal
Customer Portal: Understanding Access Levels
See more
Partner Portal
What to do when entering payment information on the GreenLink Service Agreement screen and getting an error?
How do I manage PBX Settings for my Customer accounts?
How to Create Prospect Contacts on the Partner Portal
End-user Settings
How Can I Update the Email for the Voicemail Delivery or Change the Existing Email?
Voicemail to Email
How To Pair W70B Units With Handsets and RT30 Repeaters
How to disable/enable the DND feature on my phone?
Call Forwarding: How to use Call Forwarding on your extension?
How do I block a number?
How to make a conference call
Call Transferring: How to transfer a call
How to place a call
What is the difference between park and hold?
How to use multi-follow (find me/follow me) to have your phone ring at the office and cell phone?
Feature Codes List
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Fax Solutions
GreenLink Faxing Services: A Full Breakdown
Sending and Receiving Faxes With Greenlink's Faxing Solution
How To Send Faxes From The Customer Portal
How to enable/disable faxes printed on the fax machine with Hybrid Fax Solutions
Faxing: How Incoming and Outgoing Faxes Are Stored in the Customer Portal
Faxing: Quick Installation Guide for the Hybrid Fax ATA
Faxing: How to change Email Destination from the Customer Portal
Faxing: How to add a Cover Page to an Outbound Fax?
See more
Phone Guide
Phone Guide: Audio Settings
Phone Guide: A Hardware Overview
How to make international calls with GreenLink?
Phone Guide: Transferring Calls
Phone Guide: Deactivating The Call Forward Feature
Phone Guide: Forwarding Calls
Phone Guide: Answering Calls
Phone Guide: Placing A Call
Phone Guide: Muting/Unmuting Audio
Phone Guide: Conference Call
How do I know if my existing IP phone can be used with my new GreenLink account?
Call Park
Checking Voicemail on the Physical Phone
Conference Calling
How to Factory Reset Your Physical Phone
How to Make a Call and Answer a Call on the Physical Phone
Physical Phone Front and Back Overview
Transfers Warm Transfer on Physical Phone
Using the Hold on Your Phone
See more
Phone System Admin
How to Check a General Voicemail
How to Submit a Request to Whitelist an IP?
How can I listen to the main greeting?
What is the difference between a Hung Group Ring-All and a CyberData Ring-All?
How do I get a new number (DID) added?
Auto Attendant: How to set it up
Call Forwarding: How to forward calls to a main number
Call Flow: How to plan for it and best practices
Time Conditions: How To Create And Manage Them?
Ring Groups: How To Create and Manage Them
Using a Temporary Call Flow to Address Unexpected or Emergency Office Closures
See more
Softphone
Greenlink Mobile Softphone: How to Transfer a Call When Having Two Active Calls
GreenLink Softphone Mobility Suite: Softphone App
GreenLink Softphone App: How to uninstall and reinstall the app on my computer?
Enabling click to dial from a web browser using the GreenLink Desktop Softphone for Windows
GreenLink Softphone Desktop App: How to make calls
GreenLink Desktop Softphone: Phone Options
GreenLink Desktop Softphone: Getting Started
Conference Calling and Merging Calls
How to Download GL Softphone Desktop
How to Download GL Softphone Mobile App
Making Calls with GL Softphone Desktop
Making Calls with GL Softphone Mobile
Placing a Call On-Hold and Other Call Options
Reset Your Softphone Password
Softphone Options
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Voicemail
How do I check Voicemail?
How to delete a temporary greeting in voicemail?
How do I access the GreenLink Customer Portal?
Voicemails: How to access from the Customer Portal
How to Check Voicemails
How do I update my voicemail password (pin)?
Voicemail Flowchart Navigation
Changing the VM Password from the CP
Voicemail Initial Set Up
Voicemail to Email
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