--- title: How to submit a ticket using the “Contact Us” form in the Customer Portal? description: A guide of the changes done to the Contact Us section of the Customer Portal found on Feb-2022's Release Notes. --- [Skip to content](https://kb.greenlinknetworks.com/knowledge/contact-us-section-in-the-customer-portal#main-content) English Show submenu for translations ![2020 GL\_Logo\_Light.png\]](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Light.png?height=40&name=2020%20GL_Logo_Light.png) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) Open main navigation Close main navigation - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) - English Show submenu for translations - [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.greenlinknetworks.com/knowledge) 2. [How to?](https://kb.greenlinknetworks.com/knowledge/how-to) 3. [Customer Portal](https://kb.greenlinknetworks.com/knowledge/how-to#customer-portal) # How to submit a ticket using the “Contact Us” form in the Customer Portal? The **Contact Us** form in the GreenLink Customer Portal allows you to quickly submit support requests to the appropriate department while providing our team with the information needed to assist you efficiently. This guide walks you through how to submit a ticket using the Customer Portal. ### Step 1 — Log In to the Customer Portal Log in to the GreenLink Customer Portal using your username and password. Once logged in, navigate to your Dashboard and click the **Contact Us** option located in the top-right corner of the page.  ![](https://kb.greenlinknetworks.com/hs-fs/hubfs/undefined-Jun-09-2026-09-38-18-6887-PM.png?width=670&height=40&name=undefined-Jun-09-2026-09-38-18-6887-PM.png)  ### Step 2 — Review Your Contact Information The form is divided into two sections. The first section is the **Contact Information** box. This area will automatically populate with the information associated with the Customer Portal user currently logged in and submitting the request. This helps speed up the request process and ensures our team knows who to contact regarding updates, follow-ups, and ticket resolution. ### Step 3 — Complete the Request Details The second section, **Let’s Go Over Some Details**, is where you provide information about the assistance you need. #### Select the Appropriate Team Using the dropdown menu, select the department related to your request: - Customer Service - Billing - Porting ### Step 4 — Select the Reason for Your Request After selecting a department, choose the reason that best matches your request. #### Customer Service Options - I am experiencing a service outage - I am experiencing a call origination/termination issue - I am experiencing call quality issues - I am experiencing portal issues - I have a hardware request - I have a question - I need partner support - I need to add/change something - I want to cancel my GreenLink account - I have a billing request - I need to bring an existing phone number into my GreenLink account #### Billing Option - I have a billing request #### Porting Option - I need to bring an existing phone number into my GreenLink account Based on your selection, additional options may appear to help further define your request.  ![](https://kb.greenlinknetworks.com/hs-fs/hubfs/undefined-Jun-09-2026-09-44-07-6933-PM.png?width=489&height=755&name=undefined-Jun-09-2026-09-44-07-6933-PM.png)  ### Step 5 — Add a Summary In the **Summary** field, enter a short description of your request. Examples: - “I want to add a new employee with a softphone-only extension.” - “I cannot make or receive calls from my extension.” This helps our Service Team quickly identify the nature of the issue. ### Step 6 — Provide a Detailed Description In the **Detailed Description of the Assistance Needed** section, provide as much information as possible about your request or issue. The more details you include, the faster and more accurately our team can assist you. #### Example — Call Quality Issue “I was on a call today from extension 123 and experienced intermittent audio and static during the entire call. I was speaking with extension 122 internally, and they could hear me properly, so the issue appeared to be on my side only. Later, the issue also happened with other internal extensions, but not when calling external numbers.” #### Example — New Extension Request “I need a new extension created for user Jane Doe. Her email is [jdoe@testcompany.com](mailto:jdoe@testcompany.com), and the extension number should be 145. I will be purchasing a T57W phone, and I need the extension added to the Main Reception queue. I would also like the 3-year extension term option.” ### Step 7 — Submit the Ticket Once all required fields are completed, click **SUBMIT** to send your request to the GreenLink team. After submission, you will receive a confirmation email containing your ticket information at the email address associated with your Customer Portal account. Using the **Contact Us** form helps ensure your request is routed to the correct department quickly and provides our Service Team with the information needed to assist you as efficiently as possible. - [Getting started](https://kb.greenlinknetworks.com/knowledge/getting-started#main-content) - [Onboarding](https://kb.greenlinknetworks.com/knowledge/getting-started#onboarding) - [Mobility Suite (Apps)](https://kb.greenlinknetworks.com/knowledge/getting-started#mobility-suite-apps) - [Hardware Compatibility](https://kb.greenlinknetworks.com/knowledge/getting-started#hardware-compatibility) - [Network Optimization Requirements](https://kb.greenlinknetworks.com/knowledge/getting-started#network-optimization-requirements) - [Porting](https://kb.greenlinknetworks.com/knowledge/getting-started#porting) - [How to?](https://kb.greenlinknetworks.com/knowledge/how-to#main-content) - [Customer Portal](https://kb.greenlinknetworks.com/knowledge/how-to#customer-portal) - [Partner Portal](https://kb.greenlinknetworks.com/knowledge/how-to#partner-portal) - [End-user Settings](https://kb.greenlinknetworks.com/knowledge/how-to#end-user-settings) - [Fax Solutions](https://kb.greenlinknetworks.com/knowledge/how-to#fax-solutions) - [Phone Guide](https://kb.greenlinknetworks.com/knowledge/how-to#phone-guide) - [Phone System Admin](https://kb.greenlinknetworks.com/knowledge/how-to#phone-system-admin) - [Softphone](https://kb.greenlinknetworks.com/knowledge/how-to#softphone) - [Voicemail](https://kb.greenlinknetworks.com/knowledge/how-to#voicemail) - [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support#main-content) - [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support#customer-support) - [Billing Questions](https://kb.greenlinknetworks.com/knowledge/customer-support#billing-questions) - [Add-ons](https://kb.greenlinknetworks.com/knowledge/customer-support#add-ons) - [Troubleshooting](https://kb.greenlinknetworks.com/knowledge/troubleshooting) - [Features](https://kb.greenlinknetworks.com/knowledge/features) - [Release Notes](https://kb.greenlinknetworks.com/knowledge/release-notes#main-content) - [Archive](https://kb.greenlinknetworks.com/knowledge/release-notes#archive) - [Additional Releases Information](https://kb.greenlinknetworks.com/knowledge/release-notes#additional-releases-information) - [Partner Portal](https://kb.greenlinknetworks.com/knowledge/release-notes#partner-portal) - [Softphone](https://kb.greenlinknetworks.com/knowledge/release-notes#softphone) - [FAQ](https://kb.greenlinknetworks.com/knowledge/faq#main-content) - [Onboarding](https://kb.greenlinknetworks.com/knowledge/faq#onboarding) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) [![Chill listening crop-3](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Normal.png?width=81&height=24&name=2020%20GL_Logo_Normal.png "Chill listening crop-3")](http://greenlinknetworks.com) Greenlink Networks | Cloud Based VoIP Solutions Copyright © 2026, GreenLink Networks