--- title: How to enable/disable faxes printed on the fax machine with Hybrid Fax Solutions description: To prevent faxes from being printed on GreenLink's Hybrid Fax system follow these steps to get it done. --- [Skip to content](https://kb.greenlinknetworks.com/knowledge/decide-if-the-faxes-will-be-printed-on-the-fax-machine-or-not#main-content) English Show submenu for translations ![2020 GL_Logo_Light.png\]](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Light.png?height=40&name=2020%20GL_Logo_Light.png) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) Open main navigation Close main navigation - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) - English Show submenu for translations - [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.greenlinknetworks.com/knowledge) 2. [How to?](https://kb.greenlinknetworks.com/knowledge/how-to) 3. [Fax Solutions](https://kb.greenlinknetworks.com/knowledge/how-to#fax-solutions) # How to enable/disable faxes printed on the fax machine with Hybrid Fax Solutions If you have GreenLink's Hybrid Fax system and you wish to prevent faxes from being printed this can be done.  The first step is to open a ticket by emailing help@greenlinknetworks.com and requesting to have this functionality enabled. Once enabled, you will be able to turn on and turn off the fax printing option from the Customer Portal by following the steps below. ### Follow these steps to enable or disable fax printing on the Customer Portal: 1. Log in to the [Customer Portal](https://cp.greenlinknetworks.com/login). 2. Click on "PBX Settings." 3. Once the page loads click on the "FAX" tab. 4. In this tab, at the bottom, look for "Print Incoming Faxes on Fax Machine." If this option is switched on, incoming faxes will print and vice-versa if switched off. ![](https://kb.greenlinknetworks.com/hubfs/Screenshot_Hybrid%20Fax%20Solutions-png.png) **Note:** Even when not printing on your fax machine your faxes will remain available in the "Fax Log" of your Customer Portal and via "Email Destinations" when enabled. If you don't have the feature to enable and disable fax printing location, you can reach out to[help@greenlinknetworks.com](mailto:help@greenlinknetworks.com) to request it.  For more information on pricing and what is included click [here](https://www.greenlinknetworks.com/greenlink-fax-solutions).   - [Getting started](https://kb.greenlinknetworks.com/knowledge/getting-started#main-content) - [Onboarding](https://kb.greenlinknetworks.com/knowledge/getting-started#onboarding) - [Mobility Suite (Apps)](https://kb.greenlinknetworks.com/knowledge/getting-started#mobility-suite-apps) - [Hardware Compatibility](https://kb.greenlinknetworks.com/knowledge/getting-started#hardware-compatibility) - [Network Optimization Requirements](https://kb.greenlinknetworks.com/knowledge/getting-started#network-optimization-requirements) - [Porting](https://kb.greenlinknetworks.com/knowledge/getting-started#porting) - [How to?](https://kb.greenlinknetworks.com/knowledge/how-to#main-content) - [Customer Portal](https://kb.greenlinknetworks.com/knowledge/how-to#customer-portal) - [Partner Portal](https://kb.greenlinknetworks.com/knowledge/how-to#partner-portal) - [End-user Settings](https://kb.greenlinknetworks.com/knowledge/how-to#end-user-settings) - [Fax Solutions](https://kb.greenlinknetworks.com/knowledge/how-to#fax-solutions) - [Phone Guide](https://kb.greenlinknetworks.com/knowledge/how-to#phone-guide) - [Phone System Admin](https://kb.greenlinknetworks.com/knowledge/how-to#phone-system-admin) - [Softphone](https://kb.greenlinknetworks.com/knowledge/how-to#softphone) - [Voicemail](https://kb.greenlinknetworks.com/knowledge/how-to#voicemail) - [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support#main-content) - [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support#customer-support) - [Billing Questions](https://kb.greenlinknetworks.com/knowledge/customer-support#billing-questions) - [Add-ons](https://kb.greenlinknetworks.com/knowledge/customer-support#add-ons) - [Troubleshooting](https://kb.greenlinknetworks.com/knowledge/troubleshooting) - [Features](https://kb.greenlinknetworks.com/knowledge/features) - [Release Notes](https://kb.greenlinknetworks.com/knowledge/release-notes#main-content) - [Archive](https://kb.greenlinknetworks.com/knowledge/release-notes#archive) - [Additional Releases Information](https://kb.greenlinknetworks.com/knowledge/release-notes#additional-releases-information) - [Partner Portal](https://kb.greenlinknetworks.com/knowledge/release-notes#partner-portal) - [Softphone](https://kb.greenlinknetworks.com/knowledge/release-notes#softphone) - [FAQ](https://kb.greenlinknetworks.com/knowledge/faq#main-content) - [Onboarding](https://kb.greenlinknetworks.com/knowledge/faq#onboarding) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) [![Chill listening crop-3](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Normal.png?width=81&height=24&name=2020%20GL_Logo_Normal.png "Chill listening crop-3")](http://greenlinknetworks.com) Greenlink Networks | Cloud Based VoIP Solutions Copyright © 2026, GreenLink Networks