Incoming is free and unlimited and included with every account.
Outgoing is $19.99 and includes 500 pages and is 8 cents a page for additional pages. All users can fax out from the customer portal, currently, we accept PDF format only to fax out.
Customers can choose which users have access to fax, same as with incoming.
Some companies might want to add a 2nd fax if they want to keep faxes private (like an HR department that only 2 users have access to faxes that go to the HR number), and 1 fax for the entire company where all the users can send and receive faxes from that number.