How Can I Update the Primary Contact on My Greenlink Account

Keeping the Primary Contact information up to date on your GreenLink account is very important to ensure smooth communication, account verification, and support processing.

If the current Primary Contact is leaving the company, we strongly recommend submitting the update request before their departure whenever possible. This helps simplify and speed up the verification process.

Who Can Request the Change?

For security purposes, requests must come from an existing authorized contact on the account, such as:

• Primary Point of Contact
• Admin User
• Billing Point of Contact

Requests should be sent by email to:

support@greenlinknetworks.com

Submitting the request from an authorized contact helps speed up processing and verification.

Information to Include in the Request

When submitting the request, please include:

• The reason for the update
• First and last name of the new Primary Contact
• Email address
• Phone number
• Extension number (if available)

Steps to Update the Primary Contact

1. Send an email to support@greenlinknetworks.com
2. Explain the reason for the update
3. Provide the new Primary Contact’s information
4. Submit the request

Once received, the GreenLink Service Team will open a support ticket and begin the verification and update process.

Our team may contact you if additional information or verification is needed to complete the request.

If the Previous Contact Has Already Left the Company

If the previous Primary Contact is no longer with the company, GreenLink can still assist with updating the account information.

However, additional verification steps may be required, which can make the process take longer than if the request had been submitted prior to the employee’s departure.