Skip to content
English
Go to www.greenlinknetworks.com/
  • There are no suggestions because the search field is empty.

Call Log: How to access from the Customer Portal?

Accessing Your Call Logs in the Customer Portal

Every user with access to the GreenLink Customer Portal can view the call logs associated with their extension. Depending on the user’s level of access, they may also have visibility into the global company call log.

There are two different locations within the Customer Portal where users can access their Call Logs. This article will walk you through both locations, along with some of the additional features available within the Call Log section.

Accessing Your Call Logs — Location #1

From the Customer Portal Dashboard, locate and click the CALL LOG tile.

  

Accessing Your Call Logs — Location #2

From the Customer Portal Dashboard, locate and click the EXTENSIONS tile.

Once inside the Extensions section, click on the CALL LOG option located on the navigation bar.

  

  

Features Available in the Call Log Section

  • Once the Call Log page loads, users will have access to several helpful features, including:
  • View a detailed list of calls
  • Filter calls by:
    • Phone number
    • Extension
    • Date range
  • Sort calls by:
    • Call type
    • Call status
    • Call duration
  • These tools make it easier to quickly locate and review specific calls.

  

  

Global Call Logs for Admin Users

Users with Admin access receive additional visibility through the Global Call Log feature.

This view allows Admin users to access not only the call logs for their own extension, but also the call activity for every extension associated with the account.

  

Admin users can:

  • View call logs for individual users or extensions
  • Monitor company-wide call activity from a single global view
  • Filter and review call records across the entire account

        This feature provides administrators with greater oversight and makes it easier to manage and review communication activity across the organization.

        Additional Features

        If your account includes the GreenLink Call Recording Service, recording playback options will also appear within the Call Log section for recorded calls.