--- title: How do I add additional extensions? description: This article covers the process of adding extensions and the information that GreenLink needs to place the order. --- [Skip to content](https://kb.greenlinknetworks.com/knowledge/how-do-i-add-additional-extensions#main-content) English Show submenu for translations ![2020 GL_Logo_Light.png\]](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Light.png?height=40&name=2020%20GL_Logo_Light.png) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) Open main navigation Close main navigation - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) - English Show submenu for translations - [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.greenlinknetworks.com/knowledge) 2. [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support) 3. [Add-ons](https://kb.greenlinknetworks.com/knowledge/customer-support#add-ons) # How do I add additional extensions? ## This article covers the process of adding extensions and the information that GreenLink needs to place the order. ![2020 GL Support](https://kb.greenlinknetworks.com/hs-fs/hubfs/2021%20GL%20Customer%20Services/2020%20GL%20Support.png?width=250&name=2020%20GL%20Support.png) At this point, adding additional extensions needs to be done via a service ticket with GreenLink. The recommended method is by emailing help@greenlinknetworks.com. email.     ### The following information needs to be provided for new extensions to be added:  #### Extension Details 1. 1. **Term of the extension.** Most customers add the same term as what they have on the account. Whether that is $32.99 for a month to month, $24.99 for yearly commitment, $19.99 for a 3-year commitment, or $19.99 for a 2-year commitment (non-profit only). 2. **Equipment (if applicable)**: We need to know if you will be purchasing or renting equipment from GreenLink or bringing your own equipment.  If you need new equipment, navigate to our [equipment page](https://www.greenlinknetworks.com/solutions/cloud-phone-system/), choose the make and model of the phone you would like, and let us know if you would like to [purchase](https://www.greenlinknetworks.com/solutions/cloud-phone-system/devices) or [rent](https://www.greenlinknetworks.com/solutions/cloud-phone-system/devices) the equipment. In order to bring your own equipment, it must be listed on our hardware compatibility list, located on the [equipment page](https://www.greenlinknetworks.com/solutions/cloud-phone-system/) under "Bring your own device". Note that there is a $35.00 one time fee for re-programing. 3. **End-user details:** Provide us with the Name, Email, desired extension number, and whether you would like voicemail to email setup.  ### Sample Request Email   GreenLink,  I need to add 2 additional extensions for our account, see details below.   **Term/rate: ** Two extensions at the yearly rate of $24.99 **Equipment: ** Yealink T53W (Purchased) **End-User Details:**  Sam Johnson     sam@spreesupplies.com         Voicemail to email enabled. Maria Robles     maria@spreesupplies.com      Voicemail to email enabled. **Extension #'s:** Use the next extension available or if possible give them 107 and 108.  **Direct dials (phone numbers):** No direct dials needed. Both of these users need to be added to the sales ring group.  **Shipping info:**    Ship to our office (address on file) Regards, Mr. John Doe   Note: We might need to reach out to the authorized contact on the account in order to process this request. Adding an extension is adding to the contract.   - [Getting started](https://kb.greenlinknetworks.com/knowledge/getting-started#main-content) - [Onboarding](https://kb.greenlinknetworks.com/knowledge/getting-started#onboarding) - [Mobility Suite (Apps)](https://kb.greenlinknetworks.com/knowledge/getting-started#mobility-suite-apps) - [Hardware Compatibility](https://kb.greenlinknetworks.com/knowledge/getting-started#hardware-compatibility) - [Network Optimization Requirements](https://kb.greenlinknetworks.com/knowledge/getting-started#network-optimization-requirements) - [Porting](https://kb.greenlinknetworks.com/knowledge/getting-started#porting) - [How to?](https://kb.greenlinknetworks.com/knowledge/how-to#main-content) - [Customer Portal](https://kb.greenlinknetworks.com/knowledge/how-to#customer-portal) - [Partner Portal](https://kb.greenlinknetworks.com/knowledge/how-to#partner-portal) - [End-user Settings](https://kb.greenlinknetworks.com/knowledge/how-to#end-user-settings) - [Fax Solutions](https://kb.greenlinknetworks.com/knowledge/how-to#fax-solutions) - [Phone Guide](https://kb.greenlinknetworks.com/knowledge/how-to#phone-guide) - [Phone System Admin](https://kb.greenlinknetworks.com/knowledge/how-to#phone-system-admin) - [Softphone](https://kb.greenlinknetworks.com/knowledge/how-to#softphone) - [Voicemail](https://kb.greenlinknetworks.com/knowledge/how-to#voicemail) - [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support#main-content) - [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support#customer-support) - [Billing Questions](https://kb.greenlinknetworks.com/knowledge/customer-support#billing-questions) - [Add-ons](https://kb.greenlinknetworks.com/knowledge/customer-support#add-ons) - [Troubleshooting](https://kb.greenlinknetworks.com/knowledge/troubleshooting) - [Features](https://kb.greenlinknetworks.com/knowledge/features) - [Release Notes](https://kb.greenlinknetworks.com/knowledge/release-notes#main-content) - [Archive](https://kb.greenlinknetworks.com/knowledge/release-notes#archive) - [Additional Releases Information](https://kb.greenlinknetworks.com/knowledge/release-notes#additional-releases-information) - [Partner Portal](https://kb.greenlinknetworks.com/knowledge/release-notes#partner-portal) - [Softphone](https://kb.greenlinknetworks.com/knowledge/release-notes#softphone) - [FAQ](https://kb.greenlinknetworks.com/knowledge/faq#main-content) - [Onboarding](https://kb.greenlinknetworks.com/knowledge/faq#onboarding) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) [![Chill listening crop-3](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Normal.png?width=81&height=24&name=2020%20GL_Logo_Normal.png "Chill listening crop-3")](http://greenlinknetworks.com) Greenlink Networks | Cloud Based VoIP Solutions Copyright © 2026, GreenLink Networks