--- title: How do I update my voicemail password (pin)? description: This article explains how to update/change the voicemail password on your extension. --- [Skip to content](https://kb.greenlinknetworks.com/knowledge/how-do-i-update-my-voicemail-pin#main-content) English Show submenu for translations ![2020 GL_Logo_Light.png\]](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Light.png?height=40&name=2020%20GL_Logo_Light.png) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) Open main navigation Close main navigation - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) - English Show submenu for translations - [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.greenlinknetworks.com/knowledge) 2. [How to?](https://kb.greenlinknetworks.com/knowledge/how-to) 3. [Voicemail](https://kb.greenlinknetworks.com/knowledge/how-to#voicemail) # How do I update my voicemail password (pin)? ## This article explains how to update/change the voicemail password on your extension. ### Follow the steps below to update your voicemail PIN from the Customer Portal: 1. Log in to the [GreenLink Customer Portal](https://cp.greenlinknetworks.com/) and click on the Extension button or menu.  ![](https://kb.greenlinknetworks.com/hs-fs/hubfs/undefined-Jun-10-2026-05-25-38-1574-PM.png?width=670&height=230&name=undefined-Jun-10-2026-05-25-38-1574-PM.png)  2. Navigate to the Voicemail Settings tab.  ![](https://kb.greenlinknetworks.com/hs-fs/hubfs/undefined-Jun-10-2026-05-26-04-7913-PM.png?width=670&height=260&name=undefined-Jun-10-2026-05-26-04-7913-PM.png)  3. Enter the new desired pin in the Change VM Password field. 4. Hit save.  ![](https://kb.greenlinknetworks.com/hubfs/image-png-Jan-08-2021-05-16-09-52-PM.png) Once the pin has been updated, it can be used to access voicemail on the physical phone. ### Follow these steps to update your voicemail password from your GreenLink phone or softphone. 1. Dial \*97 from your GreenLink phone or press the voicemail button (envelope icon). 2. Enter your current voicemail password. 1. If no password has been set yet, use the default password: 8888 3. Press 0 for **Mailbox Options**. 4. Press 5 to **Change Your Password**. 5. Enter your new password (PIN), then press #. 6. Re-enter the new password and press # again to confirm. You will hear a confirmation message once your new voicemail password has been updated. ### Tip:  We recommend using **Voicemail to Email** for easier voicemail access and management. Search the Knowledge Base for: **How to Set Up Voicemail to Email on My Extension** ### Need Customer Portal Access? 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