--- title: How to enable SMS/MMS Access From the Customer Portal description: This is a step-by-step guide to enabling SMS/MMS access for an existing Customer Portal user. This guide only applies to accounts where SMS/MMS access has already been enabled by GreenLink. --- [Skip to content](https://kb.greenlinknetworks.com/knowledge/how-to-enable-sms/mms-access-from-the-customer-portal#main-content) English Show submenu for translations ![2020 GL\_Logo\_Light.png\]](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Light.png?height=40&name=2020%20GL_Logo_Light.png) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) Open main navigation Close main navigation - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) - English Show submenu for translations - [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.greenlinknetworks.com/knowledge) 2. [How to?](https://kb.greenlinknetworks.com/knowledge/how-to) 3. [Customer Portal](https://kb.greenlinknetworks.com/knowledge/how-to#customer-portal) # How to enable SMS/MMS Access From the Customer Portal This is a step-by-step guide to enabling SMS/MMS access for an existing Customer Portal user. **This guide only applies to accounts where SMS/MMS access has already been enabled by GreenLink and the user has an active Customer Portal account with GreenLink.** The following users will be able to complete these steps in the Customer Portal: - A user with SMS/MMS Access - PBX Manager access - Partners with granted permissions to make changes on behalf of the customer ### Here are the steps to follow to enable SMS/MMS access: 1. Log in to the [Customer Portal](https://cp.greenlinknetworks.com/login) 2. Go to PBX Settings 3. Select a DID from the DID list. Please note that a DID with SMS/MMS availability will say \[SMS\] next to it. ![](https://kb.greenlinknetworks.com/hubfs/image-png-Apr-07-2022-02-56-08-06-PM.png) 4. After selecting the DID, a new section called “DID ASSIGNMENT” will be activated. From within this area, you can assign users to the selected DID. After assigning the users, you can activate/deactivate the SMS/MMS service. ![](https://kb.greenlinknetworks.com/hubfs/image-png-Apr-07-2022-03-04-29-60-PM.png) 5. Click the “Assign” button to assign a user to the selected DID. 1. From the list, click on “Add.” You can use the search box to find the user quickly. 2. When done, click on “Close.” ![](https://kb.greenlinknetworks.com/hubfs/image-png-Apr-07-2022-03-04-51-52-PM.png) 6. To activate SMS/MMS for the user, you can click the “ON/OFF” toggle in the SMS column. 7. To remove the user from the selected DID, you can click the “Remove” button in the “Actions” column. 8. Click “Save” at the top. ![](https://kb.greenlinknetworks.com/hubfs/image-png-Apr-07-2022-03-05-32-47-PM.png) Note: Users with SMS/MMS activated will be able to send and receive SMS/MMS.  For additional assistance, you can reach us at [help@greenlinknetworks.com.](mailto:help@greenlinknetworks.com)     - [Getting started](https://kb.greenlinknetworks.com/knowledge/getting-started#main-content) - [Onboarding](https://kb.greenlinknetworks.com/knowledge/getting-started#onboarding) - [Mobility Suite (Apps)](https://kb.greenlinknetworks.com/knowledge/getting-started#mobility-suite-apps) - [Hardware Compatibility](https://kb.greenlinknetworks.com/knowledge/getting-started#hardware-compatibility) - [Network Optimization Requirements](https://kb.greenlinknetworks.com/knowledge/getting-started#network-optimization-requirements) - [Porting](https://kb.greenlinknetworks.com/knowledge/getting-started#porting) - [How to?](https://kb.greenlinknetworks.com/knowledge/how-to#main-content) - [Customer Portal](https://kb.greenlinknetworks.com/knowledge/how-to#customer-portal) - [Partner Portal](https://kb.greenlinknetworks.com/knowledge/how-to#partner-portal) - [End-user Settings](https://kb.greenlinknetworks.com/knowledge/how-to#end-user-settings) - [Fax Solutions](https://kb.greenlinknetworks.com/knowledge/how-to#fax-solutions) - [Phone Guide](https://kb.greenlinknetworks.com/knowledge/how-to#phone-guide) - [Phone System Admin](https://kb.greenlinknetworks.com/knowledge/how-to#phone-system-admin) - [Softphone](https://kb.greenlinknetworks.com/knowledge/how-to#softphone) - [Voicemail](https://kb.greenlinknetworks.com/knowledge/how-to#voicemail) - [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support#main-content) - [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support#customer-support) - [Billing Questions](https://kb.greenlinknetworks.com/knowledge/customer-support#billing-questions) - [Add-ons](https://kb.greenlinknetworks.com/knowledge/customer-support#add-ons) - [Troubleshooting](https://kb.greenlinknetworks.com/knowledge/troubleshooting) - [Features](https://kb.greenlinknetworks.com/knowledge/features) - [Release Notes](https://kb.greenlinknetworks.com/knowledge/release-notes#main-content) - [Archive](https://kb.greenlinknetworks.com/knowledge/release-notes#archive) - [Additional Releases Information](https://kb.greenlinknetworks.com/knowledge/release-notes#additional-releases-information) - [Partner Portal](https://kb.greenlinknetworks.com/knowledge/release-notes#partner-portal) - [Softphone](https://kb.greenlinknetworks.com/knowledge/release-notes#softphone) - [FAQ](https://kb.greenlinknetworks.com/knowledge/faq#main-content) - [Onboarding](https://kb.greenlinknetworks.com/knowledge/faq#onboarding) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) [![Chill listening crop-3](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Normal.png?width=81&height=24&name=2020%20GL_Logo_Normal.png "Chill listening crop-3")](http://greenlinknetworks.com) Greenlink Networks | Cloud Based VoIP Solutions Copyright © 2026, GreenLink Networks