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Call Forwarding: How to forward calls to an external number

This guide explains how to add a forwarding destination phone number to your account and how to enable call forwarding for your main number through the Customer Portal PBX settings.

Note: To perform these steps, you must have Customer Portal access with permissions to manage PBX settings.
 

Step 1 — Add the Forwarding Destination Phone Number

Before call forwarding can be enabled, the destination phone number must first exist on the account so it becomes available in the forwarding dropdown menu.

One of the easiest ways to do this is by temporarily adding the destination number to any extension.

To Add the Destination Number:

  1. Log in to the Customer Portal
  2. Navigate to the Extensions section
  3. Select any extension on the account
  4. Go to the forwarding settings for that extension
  5. Temporarily enable forwarding
  6. Enter the external phone number you want to use as the forwarding destination
  7. Save the changes
  8. Turn forwarding back off if desired

                  Once saved, the destination phone number becomes available globally within the account and can now be selected in PBX forwarding settings.

                  Below is the extension table for illustration.

                    

                  Step 2 — Enable Forwarding for Your Main Number

                  Once the forwarding destination has been created, you can enable forwarding for your main number.

                  To Enable Call Forwarding:

                  1. Navigate to the PBX section of the Customer Portal
                  2. Locate and select your main phone number
                  3. Open the Telephone tab
                  4. Enable the temporary call forwarding option or call flow forwarding setting
                  5. Select the forwarding destination phone number from the dropdown menu
                  6. Save the changes

                              Once enabled, incoming calls to the main number will forward to the selected destination phone number.

                              This forwarding can be enabled or disabled in real time as needed.

                              In the example shown below, the main number was selected for illustration purposes.