Call Forwarding: How to use Call Forwarding on your extension?

Call forwarding, or call diversion, is a telephony feature of some telephone switching systems which redirects a telephone call to another destination.

The recommended method for forwarding your extension is by using the Customer Portal

The first step is to log in, once in you’ll find call forwarding under “Extension Settings.”

Once you turn it on, you can designate either an outside number or an extension as the forwarding option.

To forward to a Number

Click Call forwarding to ON, then select Number under the Destination Type, add a phone number, key it in with no spaces or dashes. Click save. 

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To turn it off, click on “on” to move the tab to the off position. Save.

To forward to an extension

Click Call Forwarding to ON, then select Extension under the Destination Type, and enter the extension (you can key it in in the space provided or select it from the dropdown list). Click save. 

To turn it off, click on “on” to move the tab to the off position. Save.

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Additional methods to enable call forwarding

Call Forwarding

There are multiple options to activate call forwarding. You can use the onscreen options on your phone, our star * feature code, and the customer portal. The onscreen method works at the device level and is dependent on the phone being operational. The * feature code and the customer portal work at the phone system level so forwarding would continue to operate regardless of any onsite disruption to your phone service.

→Feature Code

To activate

Pick up the handset or press the speaker button to get an active line. Dial *72 and the phone number or extension to which you want to forward calls and press the send softkey. You’ll receive confirmation that it has successfully been activated.

Note: This confirmation depends on your phone. It may be an onscreen notification, activation message or a system beep.

To deactivate

Pick up the handset or press the speaker button to get an active line. Dial *73. You’ll receive confirmation that it has successfully been deactivate by either a system beep, deactivation message or an onscreen notification depending on your phone.