What to do if you are seeing deductions from GreenLink services but are not being notified and are not seeing invoices for the service.
If a customer notices they are being charged for GreenLink's services, but are not being notified via email and have not been receiving their monthly bills, one of the following scenarios is likely happening:
- The email we have on file is not the correct one
- The billing point of contact has changed
- Both 1 and 2 are correct, but the emails are being sent to a junk or spam mailbox.
The first you can do is verify that GreenLink's emails are not being sent to a junk/spam folder. If that is not the case, but you suspect there has been a change in the email for billing we have on file or the point of contact for billing, you can reach out to us for support.
To verify the email or provide a new email to receive your invoices, you can send an email to firstname.lastname@example.org or call us at 1-888-972-8802 to extensions 1 or 3 for our service team or billing department.