Features
      Back to home
      1. Help Center
      2. Features

      Paging: How to Setup and Manage from the Customer Portal?

      Paging is a one-way function that allows a user to notify the users using the speaker on the phone. A paging group can be created from the Customer Portal to page a specific group of extensions within a company. 

      How to set up paging from the Customer Portal?

      1. Log in to the Customer Portal.
      2. Click on the PBX Setting options.
      3. Once the page loads click on the Paging Tab.
      4. Then click on "Add New" in the next window.
      5. On the "Number" box, enter an available extension number, not used by any other extension in the business.
      6. On the "Name" box enter the log in email that the person using the paging feature has access to. (This email must also be associated with an existing Customer Portal account.)
      7. On the "Pin" box enter the password that is associated with the email entered above.
      8. On the following on option "Check if extensions are in use", you can enable this if you want to skip paging extensions currently in used. If not enabled, it will page all extensions in the group, whether they are in use or not.
      9. On the "Extension" box, enter the extension numbers that belong in this paging group.
      10. The final setting is the "Announcement". If an option other than "No Message" is selected from the drop down a media file option to play must be chosen from the ones saved on this DID that will be included with the paging to this group.
      11. Once all settings are selected proceed to click on "Save & Configure" to complete the process.

      How to manage paging from the Customer Portal?

      1. Log in to the Customer Portal.
      2. Click on the PBX Setting options.
      3. Once the page loads click on the Paging Tab.
      4. In the next page you will see your Paging groups and from here you can manage them.
      5. Find the paging group you wish to manage and click on the "Edit" pencil icon at the far right on that same line.
      6. In the next page proceed to modify any of the existing settings for the paging group, such as:
        1. Adding more extensions
        2. Enabling or disabling the "Check if extensions are in use" button
        3. Adding/editing/removing "Announcements"
      7. Once all edits are finished click on "Save & Configure".