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      Phone Guide: Forwarding Calls

      This guide will teach you how to forward call from your Yealink T54W, T57W and T53W phone.

      There are three types of forwarding:

      Always Forward: Forwards all incoming calls immediately.
      Busy Forward: Forwards incoming calls when you are busy in a call.
      No Answer Forward: Forwards incoming calls when no one answers the calls.

      Forwarding All Incoming Calls on All Lines

      You can forward all incoming calls on the phone.

      Before You Begin

      TIP: Check with your system administrator if the forward on code or off code is required. If required, get it from your system administrator.

      Procedure

      1. Navigate to Menu > Features > Call Forward.
      2. Select the desired forwarding type and select Enabled or On from the corresponding field.
      3. Do one of the following:
        1. Enter the contact number you want to forward incoming calls to in the Forward to field.
        2. Highlight the Forward to field. Press Directory, and select the desired contact from the Directory list.
      4. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.
      5. Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off Code field. (Optional.) 
      6. Select Save.

      Tip: The call forward icon appears in the status bar. For T57W/T54W, the phone also prompts you that call forward is enabled.

      Note: On the T57W phones, select , and then select the desired contact.

      Forwarding All Incoming Calls on a Specific Line

      By default, the forwarding setting applies to all lines on your phone. Your system administrator can change the forward mode to Custom so that you can forward all incoming calls for specific lines.

      Before You Begin

      Check with your system administrator if the forward on code or off code is required. If required, get the forward on code or off code from your system administrator.

      Procedure

      1. Navigate to Menu > Features > Call Forward.
      2. Select the desired line.
      3. Select the desired forwarding type and select Enabled or On from the corresponding field.
      4. Do one of the following:
        1. Enter the contact number you want to forward incoming calls to in the Forward to field.
        2. Highlight the Label or Value field. Select Directory and select the desired contact from the Directory list.
      1. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.
      2. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off Code field.
      3. Select Save.

      The forward icon appears on the desired line.

      Tip: You can press the All Lines soft key to activate forward for all lines. If you activate forward on the default line, the forward icon will appear both on the line and in the status bar. For T57W/T54W, the phone also prompts you that call forward is enabled.

      Forwarding an Incoming Call Manually

      You can manually forward the call to another contact while your phone rings.

      Procedure

      1. When the phone is ringing, select Forward.
      2. Enter the number you want to forward the incoming call to.
      3. Press the OK key or select Send. (On the T57W phones, select Forward.)

      Note: If done correctly the phone prompts a call forward message.