This article covers everything you need to know about changing your on hold music.
The account comes with standard on-hold music available from our music library. The on-hold music is a default setting that cannot be changed.
Personalized On-Hold Audio
If you wish to change it, you have the option of Personalized On-Hold Audio. Personalized on-hold audio is also available as an add-on feature at $9.99 a month for the whole account (can be removed at any time as it is a month-to-month service).
- Send an email to firstname.lastname@example.org . This will create a service ticket. Make sure to include a description for your request saying you wish to change your on hold music.
- Someone from our tech team will contact you.
- Provide us with the new on hold track you wish to use.
- Once we receive the file we will complete the update for you.
Note: We accept both MP3 and WAV files, all that's needed is the "okay/go ahead" along with the attachment, and we can place the order.