The steps needed to return equipment with GreenLink.
When a customer initiates the off-boarding process, one of the things we check is the equipment status and whether that equipment is purchased or rented. If the equipment is rented, we will initiate a process for customers to return the equipment back to GreenLink.
The process that unfolds is:
- Our team creates a shipping label for the equipment and sends it to you
- Once the equipment is received, we will test its functionality
- If all is working as expected, we will mark it off as received
- Lastly, the off-boarding process continues normally
If additional assistance is required at any moment with this process, you can always reach out to our service team via the firstname.lastname@example.org email or by calling our customer support number at 1-888-972-8802 Ext. 1.