What to do when entering payment information on the GreenLink Service Agreement screen and getting an error?

This article is a quick guide to resolving credit card or ACH errors on the Service Agreement screen that new customers might encounter.

At the time of entering the payment details for your GreenLink service, on the Service Agreement screen there are some elements to consider to correct errors when your payment information is added. Because having incorrect information might lead to seeing something like this:

When adding a credit card and the payment is not going through, before you call your bank here are some things to check on first.

• Make sure the card number is entered correctly
• Verify the address you entered is the billing address
• Make sure the card is not expired
• Verify that your CVV code is correct

At this point if all of these are correct you can proceed to contact your bank as they might have flagged the transaction as an unusual transaction.

When adding an ACH account and the payment is not going through, before you call your bank here are some things to check on first.

• Verify all the information entered is correct and consider the following system rules:
  • The "Name on Account" should not exceed 22 characters
  • The "Account Number" should not exceed 17 numeric digits
  • The "Routing number" should not exceed 9 digits

At this point if all of these are correct you can proceed to contact your bank as they might have flagged the transaction as an unusual transaction.

If you have followed these guidelines and are still encountering an issue please send an email to billing@greenlinknetworks.com for further help.