--- title: "New Employee: How to setup an extension and phone number (DID)" description: A few scenarios will determine whether this is something you can do yourself from the Customer Portal, or you will need to submit a request to our Service Team. "The new employee will be using an exis --- [Skip to content](https://kb.greenlinknetworks.com/knowledge/how-set-up-a-new-employee-with-an-account#main-content) English Show submenu for translations ![2020 GL_Logo_Light.png\]](https://kb.greenlinknetworks.com/hs-fs/hubfs/2020%20GL%20Brand%20Related%20Assets/2020%20GL_Logo_Light.png?height=40&name=2020%20GL_Logo_Light.png) - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) Open main navigation Close main navigation - [GreenLink Blog](https://blog.greenlinknetworks.com/allthingsgreenlinkvoip) - [GreenLink Page](https://greenlinknetworks.com/) - English Show submenu for translations - [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) [Go to www.greenlinknetworks.com/](https://www.greenlinknetworks.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.greenlinknetworks.com/knowledge) 2. [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support) 3. [Customer Support](https://kb.greenlinknetworks.com/knowledge/customer-support#customer-support) # New Employee: How to setup an extension and phone number (DID) A few scenarios will determine whether this is something you can do yourself from the Customer Portal, or you will need to submit a request to our Service Team. ### Scenario 1 > *"The new employee will be using an existing extension and desk phone."* Users with Admin access can manage their extension settings and the extension settings for all other users in their company. You can find instructions on how this is done here: [Admin Users: How to Manage Extensions from the Customer Portal](https://kb.greenlinknetworks.com/knowledge/customer-portal-options) **Note** - In this scenario, the new employee will get the current DID already associated with the existing extension. If you need a different DID associated with the existing extension, you will have to reach out to our Service Team for assistance. The steps can be found here: [How do I get a new number (DID)?](https://kb.greenlinknetworks.com/knowledge/how-do-i-get-a-new-number-added) ### Scenario 2 > *"The new employee will be using a new extension and/or a new phone."* Our service team will need to assist you with this scenario. Please do the following: 1. Download and fill out this form: [New Extension Setup Form](https://kb.greenlinknetworks.com/hubfs/GLN%20-%20New%20PJSIP%20Extension%20Setup%20Form.pdf). 2. Once you have filled it out, please email it to [help@greenlinknetworks.com](mailto:help@greenlinknetworks.com). 1. Subject: New Extension Request: NAME OF EMPLOYEE. 2. 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