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How to Check a General Voicemail

A step-by-step guide to checking a general voicemail with GreenLink.

This guide explains how to access and manage a general voicemail box using either a GreenLink device or a phone outside of the GreenLink network.

Accessing a General Voicemail from a GreenLink Phone or Softphone

If you are calling directly from a GreenLink hard phone or softphone, accessing a general voicemail box is simple.

Steps:

  1. Dial *98 followed by the voicemail box number
    1. Example: To access voicemail box 100, dial *98100
  2. Enter the voicemail PIN/password when prompted

        Once authenticated, you will gain access to the voicemail management menu.

        Accessing a General Voicemail from an External Phone

        You can also access a general voicemail box from a phone outside of the GreenLink network.

        Note: To access a voicemail box externally, your account must have an Auto Attendant configured so the call can reach the voicemail system.

        Steps:

        1. Call your company’s main phone number
        2. Once the Auto Attendant answers, dial:
          *98 followed by the voicemail box number
          1. Example: *98100
        3. Enter the voicemail password when prompted
          1. If the voicemail box is new and no password has been set yet, enter: 8888
        4. After logging in, the system will announce the number of new voicemail messages and provide voicemail management options.

                    Voicemail Menu Options

                    Once inside the voicemail box, the following options are available:

                    • Press 1 — New Messages
                    • Press 2 — Change Folders
                    • Press 3 — Advanced Options
                    • Press 0 — Mailbox Options
                    • Press * — Help
                    • Press # — Exit

                                Ending the Session

                                Once finished, you may end the session by:

                                • Hanging up the phone
                                • Pressing the red END button on your softphone
                                • Returning the handset to the base on your VoIP phone

                                      Additional Voicemail Resources

                                      For a complete overview of voicemail features and functionality, please refer to the article below:

                                      Voicemails: How to Check from a Physical Phone

                                      GreenLink Test Environment

                                      GreenLink also provides a test environment that allows you to safely practice accessing and managing a general voicemail box without affecting your live voicemail system.

                                      Test Environment Instructions

                                      1. Call: 817-221-8555
                                      2. Wait for the IVR / Auto Attendant
                                      3. Dial: *98100
                                      4. Enter the PIN: 8888

                                              This environment allows you to test the voicemail login process and explore the available voicemail management options.