Picking up a call that was placed on another line is done by using the **[NUM] feature code. This code allows a user to pick up and answer a call which is actively ringing at another user’s extension by dialing the feature code followed by the extension number.
- Pick up your handheld or use the speaker phone key on your phone.
- Dial ** + the extension number you wish to pick up the call from.
- You can now answer the call.
For more feature codes refer to: